‘An error has occurred’ notification

  • The most common reason for ‘an error has occurred’ notification is that your webcam and microphone permissions are not allowing IRIS to access devices.
  • To check please run systems tests on the IRIS Diagnostics Page
  • If the camera and microphone fail the diagnostics test, please refer to “IRIS does not recognise my microphone or webcam”                   or “How to enable device permissions” FAQS.