This is likely to be a Chrome or Edge browser permissions issue. Sometimes users click “do not allow” accidentally or on purpose while the browser is asking for permission to use mic or webcam. Follow these steps:
- a) Type this into the Chrome or Edge address bar to get to the mic and camera permissions: chrome://settings/content or edge://settings/content
- b) Click on either Camera or Microphone
- c) Chrome – Ensure IRIS is in the Allow list and not Blocked
Edge – Make sure your site permissions for camera and mic are set to “Ask first” and not set to “Blocked”.