‘An error has occurred’ notification

The most common reason for ‘an error has occurred’ notification is that your webcam and microphone permissions are not allowing IRIS to access devices. To check please run systems tests on the IRIS Diagnostics Page

I do not have a webcam, can I use a mobile phone?

Yes, you can use your mobile phone as a webcam with IRIS. We recommend a free tool called Iriun. Here is the link – https://iriun.com/ This mobile phone to webcam adapter is also downloadable from the Google Play Store

Device Extension Permissions Fix

Improper Chrome/Edge Extension Permissions Problem Users who do not agree to share the webcam/microphone to IRIS extension on first load might have device detection issues in the first form. Resolution Depending on browser: If in Google Chrome go to chrome://settings/content/siteDetails?site=chrome-extension%3A%2F%2Fjmgacjgobknfojonlckhndlamkfcjofm If in Microsoft Edge go to edge://settings/content/siteDetails?site=chrome-extension%3A%2F%2Fchphdklgmaifnadijkfcbmenhmjgjmfe Ensure that the following permissions are correct: Camera: Allow Microphone: …

I am using Windows, IRIS does not recognise my mic and or webcam

This is likely to be a Chrome or Edge browser permissions issue. Sometimes users click “do not allow” accidentally or on purpose while the browser is asking for permission to use mic or webcam. Follow these steps: a) Type this into the Chrome or Edge address bar to get to the mic and camera permissions: chrome://settings/content or edge://settings/content …