Please attempt the following as a first port of call in the instance you cannot enter a test after installing IRIS: In Google Chrome navigate to the following link : chrome://history/ Click on “Clear Browsing Data” from the left side of the page Ensure the following boxes are all ticked Close the whole browser after …
Read more “I have IRIS installed but I still cannot attempt my quiz/exam”
GOOGLE CHROME: This issue can arise if you have any ad-blockers or pop-up blockers preventing IRIS from running. Navigate to chrome://extensions/ Ensure that all extensions are OFF except for IRIS as below. If the above does not work then navigate to chrome://settings/content/popups and select ” Sites can send pop-ups and use redirects” and restart the browser
On your Macbook, click the Apple icon and open System Preferences. Click Security & Privacy. Click Privacy. Click “Camera” “Microphone” or “Screen Sharing/Screen Recording” Then, click the Lock icon to make changes. Select the checkbox next to Google Chrome to enable camera or microphone permissions. IRIS will be blocked unless you also do this for Screen Sharing.
The most common reason for ‘an error has occurred’ notification is that your webcam and microphone permissions are not allowing IRIS to access devices. To check please run systems tests on the IRIS Diagnostics Page If the camera and microphone fail the diagnostics test, please refer to “IRIS does not recognise my microphone or webcam” …
IRIS Minimum Requirements: Windows Operating System : Windows 10 RAM : 8 GB + Hard Drive Space : 200 MB + Chrome/Edge version : latest release
IRIS is only compatible with the following browsers: Google Chrome (Preferred) Microsoft Edge (Preferred) Brave (Optional)
MICROSOFT EDGE: This issue can arise if you have any ad-blockers or pop-up blockers preventing IRIS from running. Navigate to edge://extensions/ Ensure that all extensions are OFF except for IRIS as below. If the above does not work, then navigate to edge://settings/content/popups and toggle “Blocked” off so that it says Pop-ups and redirects are allowed
Yes, you can use your mobile phone as a webcam with IRIS. We recommend a free tool called Iriun. Here is the link – https://iriun.com/ This mobile phone to webcam adapter is also downloadable from the Google Play Store
If you do not have the IRIS extension installed, you will be unable to sit any proctored assessments or quizzes. You will be prompted to download the extension with the following message if attempting a proctored quiz without IRIS.