Support

IRIS Download Notice for Students: Please refer to the links provided by your academic institution

Setting up your exam environment













IRIS User Interface - Play Video ->

  • IRIS requires a desktop/laptop with a working microphone and camera
  • Ensure you are taking your exam in a well-lit environment
  • Use a quiet room with no background noise where others cannot disturb you 
  • Do not wear headphones, IRIS needs to hear what you hear
  • Ensure you are only using one-screen during your examination
  • Please ensure you are using the latest version of Google Chrome/Microsoft Edge
  • When IRIS is active you will see this icon in the bottom left corner of your screen                      
 

How to reduce and minimise suspicious behaviour flags

  • Ensure your entire face is visible to the camera during the examination
  • Make sure your workspace is well lit, and that no one else is present or likely to walk past.
  • Ensure that lighting from nearby windows is not obstructing your camera view
  • Ensure that your face is not obscured by any headwear during the examination
  • Avoid looking around during the examination as IRIS will track eye movement
  • Ensure that your environment is quiet and that music is turned off during the exam
  • Ensure that mobile devices are switched off/turned to silent during the exam
  • If you need to leave at any point during the exam, please let the camera know prior

IRIS Support

  • IRIS Minimum and Recommended Specifications
    IRIS Minimum Requirements:
    • Windows Operating System : Windows 8
    • RAM : 4 GB
    • Hard Drive Space : 150 MB
    IRIS Recommended Requirements:
    • Windows Operating System : Windows 10
    • RAM : 8 GB +
    • Hard Drive Space : 200 MB +
    • Chrome/Edge version : latest release
  • Which browsers does IRIS work on?
    IRIS is only compatible with the following browsers:
    • Google Chrome (Preferred)
    • Microsoft Edge (Preferred)
    • Brave (Optional)
  • When should I do the practice test with IRIS?
    Each institution will have an IRIS practice test. Please complete this as soon as you have access to it. This quiz is designed to help understand the software, how to use it and to ensure it is working correctly. Please run the practice test on the same machine/computer you will sit your actual assessments and examinations from. This allows you to test your webcam, microphone and audio are all in working order to complete your assessment well in advance.
  • I do not have my ID card with me, can I still take my test with IRIS?
    • On Campus Students: Required to use Student ID during verification process
    • Online Students: You are able to use additional photo identification for verification : Passports, Drivers License, Proof of Age, etc
  • IRIS does not recognize my microphone and or webcam
    This is likely to be a Chrome or Edge browser permissions issue. Follow these steps:
    1. Type this into the Chrome or Edge address bar to get to the mic and camera permissions: chrome://settings/content or edge://settings/content
    2.  Click on either Camera or Microphone
    3.  Chrome – Ensure IRIS is in the Allow list and not Blocked
    4.  Edge – Make sure your site permissions for camera and mic are set to “Ask first” and not set to “Blocked”.
  • How to enable device permissions - Windows
    1. Select Start > Settings Privacy & security > Camera, then make sure Camera access is turned on. This setting lets any user on the device choose if they want apps to be able to access the camera.
    2. Make sure Let apps access your camera is turned on. This setting allows you to choose if any of your apps can access the camera. It doesn't set which specific apps can access the camera.
    3. If you don't see an app in the list, it might be a desktop app. Find Let desktop apps access your camera and make sure it's turned on. You can't change camera access settings for individual desktop apps.
    4. Follow the same steps above to check Microphone permissions
    • Note: If you can't change the Camera or Microphone access setting, you'll need an administrator on the device to turn it on for you.
  • How to enable device permissions - Mac
    1. On your Macbook, click the Apple icon and open System Preferences.
    2. Click Security & Privacy.
    3. Click Privacy.
    4. Click "Camera" "Microphone" or "Screen Sharing/Screen Recording"
    5. Then, click the Lock icon to make changes.
    6. Select the checkbox next to Google Chrome to enable camera or microphone permissions. IRIS will be blocked unless you also do this for Screen Sharing.
    Mac_Chrome_Security___Privacy.png
  • Browser blocking IRIS (PC/Mac : Chrome/Edge)
    • If all seems fine, close and restart Chrome/Edge, and try the test again.
    • If it still does not work, please email your teacher/lecturer or the technical support at your institution.
  • Can I sit my test if I dont have IRIS installed?
    • If you do not have the IRIS extension installed, you will be unable to sit any proctored assessments or quizzes.
    • You will be prompted to download the extension with the following message if attempting a proctored quiz without IRIS.
  • I have IRIS installed but the IRIS window does not pop-up when I start my quiz - Microsoft Edge
    MICROSOFT EDGE: This issue can arise if you have any ad-blockers or pop-up blockers preventing IRIS from running.
    • Navigate to edge://extensions/
    • Ensure that all extensions are OFF except for IRIS as below.
    • If the above does not work, then navigate to edge://settings/content/popups and toggle "Blocked" off so that it says Pop-ups and redirects are allowed
  • I have IRIS installed but the IRIS window does not pop-up when I start my quiz - Google Chrome
    GOOGLE CHROME:  This issue can arise if you have any ad-blockers or pop-up blockers preventing IRIS from running.
  • Can I use Iris on my phone or tablet
    • IRIS is only compatible with Windows, macOS and linux operating systems.
    • You will be unable to run IRIS for assessments and examinations on a phone or tablet.
  • I have IRIS installed but I still cannot attempt my quiz/exam
    Please attempt the following as a first port of call in the instance you cannot enter a test after installing IRIS:
    • In Google Chrome navigate to the following link : chrome://history/
    • Click on "Clear Browsing Data" from the left side of the page
    • Ensure the following boxes are all ticked
    • Close the whole browser after the data has been cleared and re-open the assessment.
  • 'Share' button is greyed out
  • I am at work. May I use my work computer to take my test using IRIS?
    It is recommended that you should avoid using your work computer and use a personal/home computer instead . Work computers might be locked down by a corporate security department in many different ways. This could cause issues, as could the corporate VPN or WIFI if you are completing the test from work.
  • What happens when I finish my test?
    Once you have finished the exam, you can re-open your IRIS pop up and click on "Finish Recording". When the recording has finished uploading you will see a green indicator. Once you see this you can close IRIS.
  • I closed the browser window by mistake in the middle of my exam. What do I do?
    If you have closed IRIS during an Assessment. Please close your examination and navigate back to it from the unit page. IRIS will re-launch and you will be able to resume your previous attempt.
  • There was an error while IRIS was uploading my recording. What do I do?
    If this is the case, please close IRIS and the test completley. Please then right-click on the IRIS extension icon in the top of your browser window and click on "Finalise Recordings" This will ensure any outstanding uploads are complete.
  • I closed the browser window by mistake as IRIS was still uploading my test video. What do I do?
    1. Please re-open the browser you were previously using for your examination.
    2. Ensure you are logged into the learning management system you normally use (Moodle, Canvas, etc.)
    3. Right click on the IRIS extension in the top right corner of your browser and click on "Finalize Recordings."
  • I do not have a webcam, can I use a mobile phone?
    Yes, you can use your mobile phone as a webcam with IRIS. We recommend a free tool called Iriun. Here is the link - https://iriun.com/ This mobile phone to webcam adapter is also downloadable from the Google Play Store
  • 'An error has occurred' notification
    • The most common reason for 'an error has occurred' notification is that your webcam and microphone permissions are not allowing IRIS to access devices.
    • To check please run systems tests on the IRIS Diagnostics Page
    • If the camera and microphone fail the diagnostics test, please refer to "IRIS does not recognise my microphone or webcam"                   or "How to enable device permissions" FAQS.