Support

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IRIS Download Notice for Students: Please refer to the links provided by your academic institution

Setting up your exam environment

  • Most IMPORTANT – Make sure your workspace is well lit
  • Use a quiet room with limited background noise
  • Do not wear headphones, IRIS needs to hear what you hear
  • Don’t have music playing
  • When IRIS is active you will see a pop up window showing the image visible through your web camera
  • When IRIS can make out your face it will draw an outline on top of your image and begin tracking your position.
  • If IRIS can’t see your face, a red warning bar will show in the IRIS pop up window

How to reduce and minimise suspicious behaviour flags

  • Make sure your face is clearly visible at all times.
  • Make sure your workspace is well lit, and that no one else is present or likely to walk past.
  • Make sure your facial features are clearly visible in the camera view, and that your head is distinguishable from the background. You might need to adjust the lighting.
  • Don’t wear a hat or anything that can darken or obscure your face.
  • Always face the screen and camera, avoid looking around as IRIS tracks your eyes.
  • Try to avoid covering your face with your hand.
  • Try not to slouch in your chair.

IRIS Support

  • I am using Windows, IRIS does not recognise my mic and or webcam

    This is likely to be a Chrome or Edge browser permissions issue. Sometimes users click “do not allow” accidentally or on purpose while the browser is asking for permission to use mic or webcam. Follow these steps:

    1. a) Type this into the Chrome or Edge address bar to get to the mic and camera permissions: chrome://settings/content or edge://settings/content
    2. b) Click on either Camera or Microphone
    3. c) Chrome – Ensure IRIS is in the Allow list and not Blocked

    Edge – Make sure your site permissions for camera and mic are set to “Ask first” and not set to “Blocked”.

    Documentation
    IRIS Troubleshooting Guide
    Setting up Device Permissions for IRIS
  • My mic and or webcam is still not being detected by IRIS
    You can try following solutions for general mic and or webcam issues irrespective of the Operating System you are using: a) General issues with audio/video/desktop feeds can be encountered during all steps of the setup wizard as the inputs start receiving data. If all of a sudden, you see the error screen, it might again be due to the mic/cam permissions. If it’s not that, then another thing to check is that you can use your mic/cam in a 3rd party Chrome webpage. This is a good tool to use: https://webcammictest.com/. b) If still having issues with the cam/mic, check if your camera and mic works using a 3rd party program such as Skype, this is a good way to rule out cam/mic issues. Around 95% of the mic/cam issues are due to the users’ mic/cam permissions either in browser or set by OS for MAC users. c) Sometimes, 3rd party programs lock access to the cam and mic. You can try restart the machine/computer. When you log back in, only open the necessary programs they need to run the plugin (ideally just Chrome/Edge). This might free up access to use the cam/mic.
  • My assessment is next week, when I should do the demo test with IRIS?
    It is strongly recommended to go through demo test at least a week before your actual test. It is also recommended that you run the demo test on the same machine/computer you will sit in actual test. This allows you to test your webcam, microphone and audio in order to smoothly run the actual test. You will also have sufficient time to troubleshoot or report any possible technical issues you might encounter.
  • I am at work. May I use my work computer to take my test using IRIS?
    To conduct a hassle free test via IRIS, it is recommended that you should avoid using your work computer and use a personal/home device instead. Work computers might be locked down by corporate security department in many different ways. This could cause issues, as could the corporate VPN or WIFI if you are doing the test from work.
  • Does IRIS self-submit my test or should I be pressing submit button?
    Students should ensure that they submit their test within the Learning Management System (Blackboard, Moodle, Canvas etc...). IRIS self-submits the recording of the test when you submit your assessment.
  • What if I finish my test earlier than allowed time, how do I ask IRIS to finalise my video and upload?
    Once you complete and submit your test within the Learning Management System (Blackboard, Moodle, Canvas etc...), IRIS will self-submit and auto upload your recordings.
  • There was an error while IRIS was uploading my invigilated video. What do I do?
    Please take a screenshot of the error or the recordings page if possible. Then contact your lecturer or tutor as soon as possible to let them know about the issue. Attach the screenshot for troubleshooting and evidence of your attempt.
  • I do not have my ID card with me, can I still take my test with IRIS?
    Students are required to use a student ID to take a test using IRIS. If you do not have your ID and the test is time dependent, use another form of identification such as a drivers licence or passport. Contact the lecturer as soon as possible and let them know about the issue.
  • I closed the browser window by mistake as IRIS was still uploading my test video. What do I do?
    Please follow these steps: a) Re-open the plugin by navigating back to the assessment start page (or by clicking the Open Plugin button in the top-right context icon) b) Then click the [Finalise Recording] button and then click [Manual Upload]
  • When I navigate to the test, IRIS does not prefill the password for me. What do I do?
    a) Please ensure you have properly completed the setup and clicked [Start Invigilation]. Sometimes this requires you to click on the image of the screen before you are select the [Start Invigilation] button. b) If you have not done this, restart your machine and try again. c) If you still face the same issue, contact your lecturer/support.
  • I am using Windows 7. Would I be OK using IRIS on Windows 7?
    If you only have 4GB RAM and the OS is a 32 bit version then probably not. 4GB RAM with a 64 bit OS will likely be OK assuming there’s no other issues with your machine.
  • Can I use Iris on an Android device?
    No, IRIS is for Windows or Mac browsers only. However your mobile phone can be used as a webcam for IRIS.
  • I use a Linux environment, will IRIS work?
    Google Chrome is fully supported in Linux. Students may use the Chrome extension version but not the desktop version of IRIS. However, best check running on Linux environment prior to the exam.
  • I closed the browser window by mistake as IRIS was still uploading my test video. What do I do?
    ANSWER: First go back into your learning management system and log in. The right click on the IRIS icon in the browser toolbar and select ‘Finalise Recordings’
  • 'Share' button is greyed out
    Problem
    User cannot click the Share button because it is greyed out:
    Resolution
    User needs to click on the screenshot mirror image inside sharing pop up for share to be allowed.
  • Browser blocking IRIS (PC: Chrome/Edge)
    CHROME: In your Chrome URL bar, enter: chrome://settings/content/camera Then check that IRIS is under the allow column. EDGE: In your Edge URL bar, enter: edge://settings/content/camera Then check that your camera is set to “Ask first” and not set to “Blocked” If all seems fine, close and restart Chrome/Edge, and try the test again. If it still does not work, read through the troubleshooting FAQs below and re-read your student instructions and double-check you followed them step by step. You can try emailing your teacher/lecturer or the technical support at your institution. If support staff cannot solve the issue they will contact the IRIS technical team directly to troubleshoot your issue.
  • Browser blocking IRIS (Mac: Chrome)
    Mac users may have a permissions issue due to MAC OS, which is another layer of permissions not set by Chrome browser. Please try following steps to resolve the issue: a) General Instructions: (1) Open up System Preferences on your computer. (You can use Spotlight Search to find this quickly by hitting the Command + Space keys) (2) Open Security & Privacy, Under the Privacy Tab select Camera (3) If you see Google Chrome unchecked, check it in (4) Select the Microphone option and do the same. Make sure Google Chrome is checked in to let IRIS access your microphone b) For MAC 10.15 OSX  (1) Go to System Preferences (2) Locate Security & Privacy (3) Locate Screen Recording and tick the box to allow Google Chrome (4) Save changes by clicking the padlock. (5) Close all Chrome applications and launch again c) For MAC OSX 10.14 (1) Go to System Preferences (2) Locate Sharing (3) Enable Screen Sharing for all users (4) Save changes (5) Close all Chrome applications and launch again
  • Operating System Level Permission (PC) Fix
    1. Press start button, search and open Windows Settings app
    2. Go to Settings > Privacy Settings
    3. Under App Permissions > Camera
      1. Ensure that “Allow access to the camera on this device” is set to on
      2. Ensure that “Allow apps to access your camera” is set to on
      3. Ensure that “Allow desktop apps to access your camera” is set to on
    4. Under App Permissions > Microphone
      1. Ensure that “Allow access to the microphone on this device” is set to on
      2. Ensure that “Allow apps to access your microphone” is set to on
      3. Ensure that “Allow desktop apps to access your microphone” is set to on
  • Operating System Level Permission (MAC) Fix
    1. Go to System Preferences > Security & Privacy
    2. Under Privacy tab
      1. Camera
        1. Ensure that Google Chrome is checked under Allow apps to access your camera
        2. Ensure that IRIS is checked under Allow apps to access your camera (if debugging for IRIS Desktop)
      2. Microphone
        1. Ensure that Google Chrome is checked under Allow apps to access your microphone
        2. Ensure that IRIS is checked under Allow apps to access your microphone (if debugging for IRIS Desktop)
      3. Screen Recording
        1. Ensure that Google Chrome is checked under Allow apps to access your microphone
        2. Ensure that IRIS is checked under Allow apps to access your microphone (if debugging for IRIS Desktop)
  • Device Extension Permissions Fix

    Improper Chrome/Edge Extension Permissions

    Problem
    Users who do not agree to share the webcam/microphone to IRIS extension on first load might have device detection issues in the first form.
     
    Resolution
    1. Depending on browser:
      1. If in Google Chrome go to chrome://settings/content/siteDetails?site=chrome-extension%3A%2F%2Fjmgacjgobknfojonlckhndlamkfcjofm
      2. If in Microsoft Edge go to edge://settings/content/siteDetails?site=chrome-extension%3A%2F%2Fchphdklgmaifnadijkfcbmenhmjgjmfe
    2. Ensure that the following permissions are correct:
      1. Camera: Allow
      2. Microphone: Allow
    Documentation
    Setting up Device Permissions for IRIS
  • Cannot enter password after logging into LMS
    Problem
    Users can log into LMS but are looking for the quiz password
    Resolution
    Inform the user that they need to install IRIS and run a proctored session. IRIS will auto-fill the password for them when proctoring starts.
  • 'Error' notification on browser
    Periodically IRIS is updated and this may cause an 'Error' notification on the browser toolbar. If this occurs there is no issue with your IRIS plugin, it simply requires user to click on the Error notification drop-down, select 'IRIS is disabled' line and then on the pop-up box ('IRIS is disabled, To re-enable it, accept the new permissions; Read and change your data on a number of websites') click the blue 'Accept permissions' box. Once selected the error will dissapear.    
  • I do not have a webcam, can I use a mobile phone?
    Yes, you can use your mobile phone as a webcam with IRIS. We recommend a free tool called Iriun. Here is the link - https://iriun.com/ This mobile phone to webcam adapter is also downloadable from the Google Play Store
  • Error Code 100
    Error Code: 100 Error Description: StartVideo Recommended Action: Check video device and device drivers, ensure no other programs using camera, check camera permissions
  • Error Code 101
    Error Code: 101 Error Description: StopVideo Recommended Action: Check video device and device drivers, ensure no other programs using camera, check camera permissions
  • Error Code 102
    Error Code: 102 Error Description: StartVideoRecording Recommended Action: Check video device and device drivers, ensure no other programs using camera, check camera permissions
  • Error Code 103
    Error Code: 103 Error Description: StopVideoRecording Recommended Action: Check video device and device drivers, ensure no other programs using camera, check camera permissions
  • Error Code 104
    Error Code: 103 Error Description: RestartVideoRecording Recommended Action: Check video device and device drivers, ensure no other programs using camera, check camera permissions  
  • Error Code 105
    Error Code: 105 Error Description: InitVideoFaceDetect Recommended Action: Check video device and device drivers, ensure no other programs using camera, check camera permissions
  • Error Code 106
    Error Code: 106 Error Description: StopVideoFaceDetect Recommended Action: Check video device and device drivers, ensure no other programs using camera, check camera permissions
  • Error Code 107
    Error Code: 107 Error Description: StartDesktop Recommended Action: Check OS screen share permissions on Mac
  • Error Code 108
    Error Code: 108 Error Description: StopDesktop Recommended Action: Check OS screen share permissions on Mac  
  • Error Code 109
    Error Code: 109 Error Description: StartDesktopSharing Recommended Action: Check OS screen share permissions on Mac  
  • Error Code 110
    Error Code: 110 Error Description: StopDesktopSharing Recommended Action: Check OS screen share permissions on Mac
  • Error Code 111
    Error Code: 111 Error Description: StartDesktopRecording Recommended Action: Check OS screen share permissions on Mac  
  • Error Code 112
    Error Code: 112 Error Description: StopDesktopRecording Recommended Action: Check OS screen share permissions on Mac
  • Error Code 113
    Error Code: 113 Error Description: RestartDesktopRecording Recommended Action: Check OS screen share permissions on Mac  
  • Error Code 114
    Error Code: 114 Error Description: PermissionPrompt Recommended Action: Check audio device permission settings  
  • Error Code 115
    Error Code: 115 Error Description: StartAudio Recommended Action: Check audio device and device drivers, ensure no other programs using mic, check audio permissions
  • Error Code 116
    Error Code: 116 Error Description: StopAudio Recommended Action: Check audio device and device drivers, ensure no other programs using mic, check audio permissions  
  • Error Code 117
    Error Code: 117 Error Description: StartAudioRecording Recommended Action: Check audio device and device drivers, ensure no other programs using mic, check audio permissions
  • Error Code 118
    Error Code: 118 Error Description: StopAudioRecording Recommended Action: Check audio device and device drivers, ensure no other programs using mic, check audio permissions  
  • Error Code 119
    Error Code: 119 Error Description: RestartAudioRecording Recommended Action: Check audio device and device drivers, ensure no other programs using mic, check audio permissions  
  • Error Code 120
    Error Code: 120 Error Description: StoreProctorFile Recommended Action: Check disk space
  • Error Code 121
    Error Code: 121 Error Description: TransitionSequence Recommended Action: Check disk space, check all devices
  • Error Code 122
    Error Code: 122 Error Description: OnSetupComplete Recommended Action: Check disk space, check all devices
  • Error Code 123
    Error Code: 123 Error Description: OnCompleteEarly Recommended Action: Check disk space, check all devices
  • IRIS Minimum and Recommended Specifications
    IRIS Minimum Requirements:
    • Windows Operating System : Windows 8
    • RAM : 4 GB
    • Hard Drive Space : 150 MB
    IRIS Recommended Requirements:
    • Windows Operating System : Windows 10
    • RAM : 8 GB +
    • Hard Drive Space : 200 MB +
    • Chrome/Edge version : latest release
  • How to run IRIS on Brave browser
    To install IRIS on a Brave browser please follow these steps...
    1. Open Brave browser
    2. Go to browser options (3 line hamburger icon on top RH of browser toolbar)
    3. Select 'Extensions'
    4. Click on link to go to Chrome extension store - or click here: https://chrome.google.com/webstore/category/extensions
    5. In Chrome extension store search for 'IRIS'
    6. Install IRIS Invigilation
    7. Pin to toolbar
  • 'An error has occurred' notification
    The most common reason for 'an error has occurred' notification is that your webcam and microphone permissions are not allowing IRIS to access devices. To check please run systems tests on the IRIS Diagnostics Page
  • I do not have a password and have been asked to enter one...

    IRIS uses a password function to link to an assessment in your learning management system.

    You should not need to enter a password as the password should auto-populate from your quiz in the learning management system. If you have been asked to enter a password, then please try to click the ‘Insert Password’ button.

    Please also make sure that you do not have an ad-blocker enabled on your learning management system.

    If the issue persists, please get in touch with your lecturer or instructor, as they may not have completed the configuration of the quiz/assessment/exam on their end.