Netcare

IRIS Netcare Version Desktop Download Link for PC

IRIS Netcare Version Desktop Download Link for MAC

Instructions:

  1. Download and install IRIS from above button
  2. Log into your Learning Management System
  3. Navigate to the Quiz and start
  4. Complete the IRIS verification process (ID + webcam + audio checks)
  5. Start assessment

IRIS Support

  • When I navigate to the test, IRIS does not prefill the password for me. What do I do?
    a) Please ensure you have properly completed the setup and clicked [Start Invigilation]. Sometimes this requires you to click on the image of the screen before you are select the [Start Invigilation] button. b) If you have not done this, restart your machine and try again. c) If you still face the same issue, contact your lecturer/support.
  • What if I finish my test earlier than allowed time, how do I ask IRIS to finalise my video and upload?
    Once you complete and submit your test within the Learning Management System (Blackboard, Moodle, Canvas etc...), IRIS will self-submit and auto upload your recordings.
  • There was an error while IRIS was uploading my invigilated video. What do I do?
    Please take a screenshot of the error or the recordings page if possible. Then contact your lecturer or tutor as soon as possible to let them know about the issue. Attach the screenshot for troubleshooting and evidence of your attempt.
  • STEP 4 - Complete the Quiz/Assessment and finalise the recording
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  • STEP 3 - Complete the IRIS setup process including taking a selfie
    Toggle Content
  • STEP 2 - Log into your Learning Management System and start an invigilated Quiz/Assessment
    Toggle Content
  • STEP 1 - Install the IRIS browser plugin
    Toggle Content
  • Operating System Level Permission (PC) Fix
    1. Press start button, search and open Windows Settings app
    2. Go to Settings > Privacy Settings
    3. Under App Permissions > Camera
      1. Ensure that “Allow access to the camera on this device” is set to on
      2. Ensure that “Allow apps to access your camera” is set to on
      3. Ensure that “Allow desktop apps to access your camera” is set to on
    4. Under App Permissions > Microphone
      1. Ensure that “Allow access to the microphone on this device” is set to on
      2. Ensure that “Allow apps to access your microphone” is set to on
      3. Ensure that “Allow desktop apps to access your microphone” is set to on
  • Operating System Level Permission (MAC) Fix
    1. Go to System Preferences > Security & Privacy
    2. Under Privacy tab
      1. Camera
        1. Ensure that Google Chrome is checked under Allow apps to access your camera
        2. Ensure that IRIS is checked under Allow apps to access your camera (if debugging for IRIS Desktop)
      2. Microphone
        1. Ensure that Google Chrome is checked under Allow apps to access your microphone
        2. Ensure that IRIS is checked under Allow apps to access your microphone (if debugging for IRIS Desktop)
      3. Screen Recording
        1. Ensure that Google Chrome is checked under Allow apps to access your microphone
        2. Ensure that IRIS is checked under Allow apps to access your microphone (if debugging for IRIS Desktop)
  • My mic and or webcam is still not being detected by IRIS
    You can try following solutions for general mic and or webcam issues irrespective of the Operating System you are using: a) General issues with audio/video/desktop feeds can be encountered during all steps of the setup wizard as the inputs start receiving data. If all of a sudden, you see the error screen, it might again be due to the mic/cam permissions. If it’s not that, then another thing to check is that you can use your mic/cam in a 3rd party Chrome webpage. This is a good tool to use: https://webcammictest.com/. b) If still having issues with the cam/mic, check if your camera and mic works using a 3rd party program such as Skype, this is a good way to rule out cam/mic issues. Around 95% of the mic/cam issues are due to the users’ mic/cam permissions either in browser or set by OS for MAC users. c) Sometimes, 3rd party programs lock access to the cam and mic. You can try restart the machine/computer. When you log back in, only open the necessary programs they need to run the plugin (ideally just Chrome/Edge). This might free up access to use the cam/mic.